Hurricane Satellite Weather Tracking - View Hurricane Weather Track
Develop Your Domain Names
Receiving Thanks and Praise - The View from the Other Side
We demand more from those who provide to us and because we are frequently in roles which deliver goods and services ourselves, we are on the receiving end too - of complaints, frustrations and generally poor behaviour.
Why is it that when we are on the receiving end, we miss the fact that we ourselves, when we hang up our service-provider-hat at the end of our shift, often end up as 'customers behaving badly' too?
Why do we take our own frustrations out on others, the way it has been taken out on us? Why do we sometimes become the Hyde from our normal Jekyll?
So, when someone goes the 'extra mile' to say 'Thank you', or appreciate the actions you have taken? What do you take from that and how do you react? You feel good, I guess. Indeed, very good.
So you have the opportunity to 'pay forward' when your leave your place of business and be on 'the other side of the counter'. But do you have to wait until you have a good experience? Or might, just might you overcome bad experiences by reacting differently.
How does it feel when you give praise, say thank you, show gratitude? How much control have you over the warm glow it gives you inside when you do this?
The answer is that you have complete control over your behaviour to others, whatever the temptation to be harsh. And, the key here is that you can decide to be nasty or nice, whatever the provocation.
And you can move on and have a good day.
Copyright 2005 Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link).
...helping you, to help your people, to help your business grow...
MORE ARTICLES:
Faustel Adds Pressurized Gravure Coating System to Its Process and Technology Center
Faustel has added a pilot scale model of its Vari-Coat Gravure pressurized gravure coating system to its Process and Technology Center. The new technology allows precise coatweight over a range of coating thicknesses without the need to change the gravure cylinder. The Vari-Coat gravure eliminates air from entering the applicator chamber and thus allows a more consistent coating film at higher speeds. It has proven to be an alternative to slot-die coating in certain applications.
De La Rue Launches Quick Deposit Processing for Breakthrough Improvement in Cash Center Efficiency
Performance of patented new process reports significant improvement in banknote sorter and cash center efficiency.
Roche Announces Tamiflu Will be in Ample Supply for 2007-2008 Flu Season
Roche announced today that ample supplies of its prescription antiviral medication Tamiflu® (oseltamivir phosphate) will be widely available this flu season in pharmacies nationwide. Tamiflu is indicated for the treatment and prevention of influenza in adults and children one year and older and is available in a capsule or liquid form. Tamiflu is designed to be active against all clinically relevant influenze virus strains.
Reliable Weather Information for Beijing Olympics with Vaisala Weather Observation Equipment
Reliable weather information plays a key role at Beijing Olympics. To provide accurate and versatile weather information to the organizers and athletes, the Beijing Meteorological Offices (Aviation Meteorological Office and Civil Meteorological Bureau) have upgraded their weather observation network in the metropolitan area with Vaisala equipment. New weather equipment has also been installed at the main stadium and other venues.
Georgia Business Launches New Web Site in Time for Holiday Season
The French Market, a Georgia business that sells everything from Jibbitz to jewelry, is launching a new Web site.
Single Tickets to Arizona Opera's 2007-2008 Season on Sale August 24
Single tickets for Arizona Opera's 37th Season will go on sale to the general public at 10:00 a.m. on Friday, August 24, 2007. The 2007-08 Season contains an exciting line-up of five popular yet diverse productions and runs from October 6, 2007 - April 27, 2008. Arizona Opera this season will stage Lucia di Lammermoor, Die Fledermaus, Gems: A concert of Opera Favorites, The Magic Flute and La Traviata in Phoenix and in Tucson.
Join A Fitness Center And Just Do It!
Many people start each year with the goal to exercise more frequently and to focus on their health. Many fitness centers experience a significant increase in new members around January of each year. Inactive members also start going back to the gym the beginning of each year, even if they have not been there in months. Although belonging to a fitness center is not necessary in order to improve fitness or exercise more, many people find it helpful for the following reasons:
Passlogix Expands in Asia with New Singapore Office: First Asian Location Opened in Hong Kong in Early 2006
Passlogix(R), Inc., provider of the market-leading v-GO Sign-On Platform(TM) for enterprise single sign-on (ESSO), today announced the opening of a second office in Asia to service its growing customer base in the region. The new Singapore office will serve as the company's Asian headquarters and complement the Hong Kong and Australia location that opened 16 months ago.
Best Romantic 2006 Fall Get-Aways
The weather outside is sultry and warm, still suitable for swim attire. But Fall vacation plans are well underway in households nationwide. With school back in session, Autumn is a great opportunity to take a weekend off to enjoy the serene, Autumn air, glowing foliage and pre-winter preparations.
Trichys Increases Customer Base 65% and Increases Revenues 78% in Fiscal 2006
Year-end results mark increased share of the growing world-wide market for web-based collaboration and project management tools.
National Apparel Rental Organization Streamlines Complex Operation with Help of Microsoft Dynamics GP and BCG Systems
BCG Systems, Inc. today announced yet another successful implementation of Microsoft Dynamics GP, this time for 5C Image Services, a division of Rentwear, Inc., a business uniform and apparel rental company. 5C Image Services provide both regional and national companies with apparel rental for their locations.
Clean Energy Stocks Return to Growth: WilderHill New Energy Global Innovation Index (NEX) Increases by Over 100% Since January 1 of 2006
A growth trend has returned to fast-expanding clean energy as measured by WilderHill New Energy Global Innovation Index (http://www.nex-index.com/) (NEX), posting a 55% increase for year-to-date 2007, and passing a 100% mark by doubling since January 1st of 2006.
Granite Construction Inspections (GCI) a National Construction Inspection Company is Proud to Announce the Inspector of the Quarter for the 4th Quarte
Jack Hall of AZ-Countywide Inspections in Phoenix, Arizona has won "Outstanding in the Field" for his hard work and dedication to GCI.
Aetna Becomes First National Insurer to Receive NCQA Accreditation for PPO Plans: Quality data provide members, employers with credible information
Aetna (NYSE:AET) announced today that it has received National Committee for Quality Assurance (NCQA) Preferred Provider Organization (PPO) Accreditation at a national level, which means the accreditation will apply to the nearly 10 million Aetna members in PPO plans throughout all 50 states. Aetna is the first national insurer to hold NCQA accreditation for its PPO plans.
Warmest January for Ski Area Weather
Thinking ahead and installing new snowmaking technology enabled one Midwest Ski Area to beat what Mother Nature gave them during one of the warmest January's on record.
